Frequently Asked Questions (FAQ)
Most frequent questions and answers
Rapidio supports W-2, paystubs, 1099s, self-employed tax returns, P&L statements, K-1s, and 12–24 month bank statements. We also calculate Social Security, pension, rental income and much more.
We support FHA, VA, USDA, Fannie Mae, Freddie Mac, and Non-QM programs, with guideline-aligned income calculations and smart conditions.
Yes. We calculate income separately for each borrower and income type, and generate conditions per borrower.
Yes. Brokers use it for front-end income pre-qualification, and underwriters use it to validate final loan packages.
Wage earner and self-employed loans are usually processed in under 30 minutes (most of the time – <10 minutes). You’ll be notified by email when the report is ready.
Absolutely. You get unlimited iterations — no extra charge.
A PDF report with income summary by type, borrower, and guideline; underwriting conditions; plus a ZIP file of classified documents (optional).
Our human-in-the-loop process ensures accurate classification, even for poor scans or edge-case documents.
Yes. Use our Team Management dashboard to invite users, assign admin or user roles, and control permissions.
Yes. Organizations can enable shared loan access so that admins and team members collaborate efficiently. Just try it now!
You can create separate logins or share access within an organization. Admins can manage billing and permissions.
Yes! Every new user gets 1 free loan calculation with no setup fees, no card required.
No contracts. We’re fully pay-as-you-go. Use the system as much or as little as you need.
You can chat with our support team directly through the portal, email us, or schedule a live Zoom training anytime.
Yes. We offer free onboarding Zoom calls and custom training for teams and brokers.
Yes. We follow SOC 2 security and privacy protocols and can provide our report upon request.
All data is stored securely in U.S.-based, SOC 2 Type II–certified cloud infrastructure.
Only your organization’s users and our QC team (for review purposes). All access is logged and monitored.
You can request auto-deletion after processing. We retain data securely for audit purposes unless otherwise specified.