Contact
Book a call, or write to us.
A question about a loan, a demo for your team, a security review, a member offer or a partnership: the same 2 ways in for all of them.
The web app is self-serve. Sign up and run the first loan free.
- Monday to Friday, 9 AM to 6 PM Eastern
- Same address for everything: service@rapidio.com
- After your first loan, a walkthrough call from us
Which way
2 ways in, and a call from us.
Book a call
For a demo, a pilot for a lender or bank, or a security review. 30 minutes, and you can bring your underwriter or your reviewer.
Pick a timeWrite to us
For a loan you ran, a member offer, the REST API, a partnership, or the SOC 2 Type 1 report and our security policies. A demo or a pilot can start by email as well.
Compose a messageA walkthrough call
After your first upload, we call you and go through the result together: the navigation, the Smart Conditions, and whatever you want to ask.
Run your first loan freeAlready a customer
Sign in, or write with the loan name.
Write to service@rapidio.com any time with the loan name and the figure you are asking about. Our underwriters answer by email, or call you back.
- Add documents to the same loan when they arrive, and run it again
- Export the loan report as PDF or DOCX
- Team roles and access controls
- A secure upload link or QR code for the borrower
More about the product
Message
Or send a message from here.
It lands in the same inbox, service@rapidio.com, and we answer within one business day.
FAQ
Questions about reaching us.
Have another question? Write to service@rapidio.com or book a 30-minute call.
What are your hours?
Monday to Friday, 9 AM to 6 PM Eastern. If it is about a loan, add the loan name and the figure you are asking about.
Do I need a call to start?
No. Sign up, upload the documents and run the loan. The first loan is free. Book a call when you want a demo for your team or a pilot for a lender.
Can I get help with a loan I am running?
Yes. After your first upload we call you and walk through the result. After that, write to service@rapidio.com any time with the loan name and the figure you are asking about. Our underwriters answer by email, or call you back.
How does a demo work?
30 minutes on a call. We run a loan, show the worksheet and the conditions, and answer your questions. Lenders can bring an underwriter and ask about a pilot on their own loans.
Where do I send a security questionnaire?
To service@rapidio.com. We answer it and walk through it with your reviewer on a call. The SOC 2 Type 1 report and our security policies are shared on request, under NDA.
Where is Rapidio?
80 SW 8th Street, Suite 2000, Miami, FL 33130. The product is a web app, so everything happens online.
Or skip the call. Run your first loan free.
Loans come back in as little as 3 minutes. No card to start.